Refund & Cancellation Policy

This policy applies to services booked on Global Astro Science: online puja / poojan, astrologer consultations (phone or video) and personalised astrology reports. It forms part of our Terms & Conditions.

Gemstones, Rudraksha, Yantras and other physical products bought from our GEMSSROTE store are covered by the GEMSSROTE Returns & Refund Policy.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law.

Every consultation booking shows its status in My Account → My Consultations. What happens to your payment depends on that status:

The cancellation deadline is fixed when you book and is shown on your booking. A request that is still waiting for the astrologer can be cancelled any time before its start time.

If a session is cut short because of a connection problem on our side, contact us within 48 hours and we will review the call records and arrange a reschedule or a proportionate refund.

A puja is prepared in advance — the pandit, samagri and sankalp are arranged for your chosen date. For that reason the refund depends on when you cancel:

• Offerings (chadhava) you add to a booking follow the same timing as the puja.
• For group pujas, the puja is performed for all participants together, so a change of date may not be possible — a refund follows the table above.
• Spelling mistakes in sankalp details (name, gotra) can be corrected free of charge up to 24 hours before the puja.

• You may cancel for a full refund before preparation of your report has started.
• Once an astrologer has started preparing your report, it is prepared specifically for you and cannot be refunded.
• If the report contains an error caused by us (for example, wrong birth details used), we will correct and re-send it free of charge.
• If birth details you provided were incorrect, we can prepare a corrected report; a fee may apply.

Astrology, puja and spiritual remedies are offered on the basis of traditional Vedic belief. We do not promise any particular outcome, so refunds are not given for:

• Dissatisfaction with a prediction, interpretation or the result of a remedy or puja.
• A change of mind after a service has been delivered.
• Incorrect birth details, contact details or sankalp details provided by you.
• Missing a consultation you booked, without cancelling before the deadline.

1. 1Consultations: open My Account → My Consultations and cancel before the deadline, or contact us.
2. 2For puja bookings and reports, email info@globalastroscience.com or call +91 95405 45500 with your booking number.
3. 3Tell us briefly what went wrong. For technical issues, a screenshot helps.
4. 4We reply within 2 working days. If your refund is approved, we confirm it by email.

• Approved refunds are paid to the original payment method (card, UPI, net banking or wallet).
• We start the refund within 2 working days of approval. Your bank normally credits it within 5–7 working days after that.
• We do not charge any fee for processing a refund. Charges levied by your bank or payment provider, if any, are outside our control.

Refund not received? First check your bank or card statement, then contact your bank — credits sometimes take a few days to appear. If you still cannot see it, write to us and we will share the transaction reference.

We may update this policy from time to time. The version shown on this page on the day you booked applies to that booking.