Returns & Refund Policy

Every GEMSSROTE piece is selected with care, described honestly and checked before it is packed. If something is not right with your order, we will make it right. This policy explains exactly when a return is possible, how to request it and how your refund is paid.

This commercial policy is in addition to — and does not limit — your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

You can request a return, replacement or refund within 7 days of delivery if:

• The item arrived damaged or broken.
• The item is defective (for example, a broken clasp, thread or setting on arrival).
• You received the wrong item — a different product, or a weight, size, mukhi count or variant that does not match your order or its certificate.
• An item is missing from your package.

Please inspect your order as soon as it arrives. If the outer package looks opened, crushed or tampered with, refuse the delivery and contact us right away.

Gemstones and Rudraksha sold with a certificate are guaranteed to match that certificate. If an independent lab proves otherwise, you are covered — at any time, for the original buyer, as long as the item has not been altered since delivery.

What qualifies as proof

• A test report from a Government gemmological laboratory, or a laboratory accredited to ISO/IEC 17025 for gemstone testing.
• The report must clearly show the stone is synthetic, treated in a way not disclosed on our certificate, or a different stone/mukhi than certified.
• Differences in grading opinion, estimated origin, or carat-to-ratti conversion are not proof of a mismatch.
• Weight is compared in carats, allowing a tolerance of 0.02 carat for measurement differences.

What you receive

• A full refund of the amount paid for the item, including the lab-test fee you paid (against its receipt), or
• An exchange — the full amount paid is credited towards another item at its current price.
• Return courier charges are reimbursed against a receipt for a standard, insured and trackable service.

If our certificate and the lab report disagree, both parties may agree on a third independent ISO/IEC 17025 lab; its result will be final.

• Unused and unaltered — not worn, re-set, cut, polished, drilled or resized.
• Returned with the original certificate, authenticity card, packaging and tags. A missing or tampered certificate may lead to the return being declined.
• Any free gift sent with the order is returned too; otherwise its listed value is deducted from the refund.
• A continuous, unedited unboxing video — starting before the sealed package is opened — is required for claims of damage, wrong item or missing item. For defects noticed after opening, clear photos and the video (if available) are reviewed on inspection.

Unless they arrive damaged, defective or wrong — or are covered by the authenticity guarantee — the following cannot be returned:

• Energised (abhimantrit / pran-pratishthit) items, once the energisation puja has been performed.
• Customised, made-to-order or engraved items, including rings, pendants and lockets made to your size or design.
• Hastlikhit Kundli and other personalised items prepared for you.
• Bead bracelets, malas and items that are threaded, knotted or sized for you.
• Products bought during a sale or at a special discount, for change-of-mind reasons.
• Gift cards.

These are not valid reasons for a return:

• Change of mind, or no longer needing the item.
• Natural characteristics of gemstones and Rudraksha — inclusions, colour zoning, slight colour or size variation from photos, or natural marks.
• Damage that happened after delivery.
• Not experiencing an expected spiritual or astrological effect.

1. 1Contact us within 7 days of delivery at info@globalastroscience.com or on WhatsApp +91 95405 45500, with your order number.
2. 2Share the unboxing video and clear photos of the item, certificate and packaging.
3. 3We review your request and reply within 2 working days. Please wait for our approval before sending anything back.
4. 4Once approved, pack the item securely with its certificate, packaging and tags, and send it by an insured, trackable courier to the return address we share with you.
5. 5When the item reaches us, we inspect it and email our decision within 5 working days.
6. 6If approved, we send your replacement or start your refund.

Reimbursement covers a standard insured and trackable courier service. Items lost in transit on their way back to us without insurance cannot be refunded.

• Prepaid orders are refunded to the original payment method.
• For Cash on Delivery orders, we refund to a bank account in the same name as the order.
• For high-value refunds, we may ask for basic identity or bank verification to keep your money safe.
• Delivery and other charges are refunded in full when the return is due to our error.

For a damaged, defective or wrong item, we will send a replacement of the same item. If it is no longer available, or if you prefer, we will give you a full refund instead.

• Before dispatch: cancel free of charge — contact us with your order number. Prepaid orders are refunded in full.
• After dispatch: free cancellation is no longer possible. Refusing a correct, undamaged parcel will be treated as a cancellation; for prepaid orders, the refund is made after the parcel returns to us, less the shipping cost.
• Energised items: once the energisation puja has been performed, the energisation charge is not refundable; the rest of the amount is.
• Customised items: once making has started, the making charges already incurred are not refundable; the balance is refunded.

If you received an item as a gift, the refund goes to the original buyer, or — on the buyer's request — as store credit to you. Only one refund or credit is issued per item.

1. 1Check your bank account or card statement again.
2. 2Contact your card issuer or bank — it can take some time before a refund is posted.
3. 3Still nothing? Email info@globalastroscience.com with your order number and we will share the refund reference.

Gemstones, Rudraksha and Yantras are offered on the basis of traditional Vedic belief. They are not medical, legal or financial advice and no specific result is promised. This policy covers the quality, authenticity and delivery of your purchase — not spiritual or astrological outcomes.