At a glance
- We collect only what we need to provide your consultation, puja, report or order.
- Your birth details are shared only with the astrologer handling your consultation.
- We never sell your personal information.
- Payments are handled by a secure payment partner — we never see or store your card details.
- Passwords are stored only in a strongly hashed form.
- You can ask to see, correct or delete your data at any time: info@globalastroscience.com.
1.Who we are
Global Astro Science ("we", "us") runs the website globalastroscience.com, including the GEMSSROTE store and our online puja services. This policy explains how we handle personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2.Information we collect
| What | When |
|---|---|
| Account details — name, email, phone number, password | When you create an account |
| Birth details — name, date, time and place of birth | When you generate a Kundli, match Kundlis, or add them to a consultation |
| Consultation details — the topic you want to discuss, your chosen time and astrologer | When you book a consultation |
| Puja / sankalp details — devotee names, gotra, ancestor names, date and location | When you book a puja |
| Order details — delivery address, items, order notes | When you place an order on GEMSSROTE |
| Reviews you write on products | When you post a review |
| Payment status — whether a payment succeeded, its reference number and amount | When you pay. Card, UPI and bank details are handled by our payment partner, not by us |
| Technical data — IP address, browser type, pages visited, error logs | Automatically, to keep the site secure and working |
3.How we use your information
- To provide the service you asked for — your consultation, puja, report, Kundli or order.
- To send you booking confirmations, status updates and replies to your questions.
- To prepare astrological calculations (Kundli, matching, Panchang) from the birth details you enter.
- To prevent fraud and misuse — for example, limiting repeated sign-in attempts.
- To keep records we are required to keep by law (for example, tax and accounting records).
- To improve our services using aggregated, non-identifying information.
We do not use your birth details or consultation topics for advertising, and we do not sell personal data to anyone.
4.Who can see your information
- Your astrologer sees your name, consultation topic and birth details. Your phone number and email are shown to them only once they accept your consultation, so that they can reach you.
- Our pandits see the sankalp details needed to perform your puja.
- Our support and operations team sees what is needed to manage bookings and orders.
- Courier partners receive your name, phone number and address to deliver GEMSSROTE orders.
We use trusted service providers who process data on our behalf, only for the purposes below:
| Provider type | Purpose |
|---|---|
| Payment gateway | Processing payments securely |
| Cloud hosting and database | Running the website and storing data securely |
| Image hosting | Storing product and puja photos |
| Astrology calculation service | Calculating Kundli, matching and Panchang from birth details |
| Email service | Sending account and booking emails |
We may also share information when required by law, a court order or a government authority.
6.How we protect your data
- All traffic to our website is encrypted (HTTPS).
- Passwords are stored only as a strong one-way hash — nobody, including our team, can read them.
- Access to customer data inside our team is limited by role and every administrative change is logged.
- Repeated failed sign-in attempts are automatically limited.
No system is completely secure. If we become aware of a breach that affects you, we will inform you and the authorities as required by law.
7.How long we keep data
- Account details — for as long as your account is open.
- Booking, order and payment records — for as long as required by tax and accounting laws (generally up to 8 years).
- Technical logs — for a limited period needed for security and troubleshooting.
8.Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask for a summary of the personal data we hold about you.
- Correct or update your data — your name and phone number can be edited any time in My Account → Profile.
- Ask us to delete your account and data, except records we must keep by law.
- Withdraw consent for optional uses of your data.
- Nominate another person to exercise your rights in case of death or incapacity.
To make a request, email info@globalastroscience.com from the email address on your account. We respond within 30 days.
9.Children
Our services are meant for people aged 18 and above. A parent or guardian may book a consultation, puja or Kundli for a child and provide the child's details on their behalf.
10.Grievance officer
For any concern about your personal data, contact our Grievance Officer at info@globalastroscience.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
11.Changes to this policy
If we make important changes, we will update the date at the top of this page and, where appropriate, notify you by email.
Need help?
Write to us or call — please keep your booking or order number handy so we can help faster.